ABOUT FIP CONSULTING
“Consistently achieving levels of customer satisfaction higher
than the sector average is linked to better turnover,
growth, profit and employee productivity”
(Institute of Customer Service, 2018).
FIP Consulting was founded on the tangible benefits that strong customer service commitment can bring and advising businesses who don’t have the resources, skill-set or budget to employ a full-time expert.
With over 20 years of experience in customer services from both the supplier and customer perspectives means you can benefit from a bespoke service that brings immediate benefits to your business.
All business owners know that to be successful they need to look after their customers – and as increasingly discerning consumers they also know how important a positive customer service interaction is in the assessment of any product or service.
FIP Consulting can help your organisation:
- Give your staff a strong sense of purpose in the way they deliver customer service
- Map out a customer journey that’s efficient for your staff and enjoyable for your customers
- Create loyal customers who return again and again
- Inspire great reviews and customer recommendations
- Educate your senior leadership team to embed customer service into the fabric of the company
- Set out an ongoing customer feedback system so you can quickly uncover and rectify issues
- Become more profitable, provide a better service and continue to grow
Modern Slavery Policy
The UK Modern Slavery Act 2015 (“the Act”) introduced a requirement for covered commercial organisations operating in the UK to report annually on the steps they have taken during the preceding financial year to ensure that slavery and human trafficking are not taking place in their own business or in their supply chains.
FIP Consulting Ltd is an independent consultancy based in London. Our key service providers are professional services firms.
Given the nature of our business, we consider our potential exposure to modern slavery to be low. Nevertheless, as an organisation we strive to conduct our business with the highest ethical and professional standards. We promote a zero-tolerance approach to modern slavery and human trafficking. We are committed to ensuring the protection of human rights in our business and operations. Although the risk of occurrence of human trafficking or slavery in our supply chain is limited, we expect our service providers and suppliers, or those that directly or indirectly supply them to share similar values.
When entering into arrangements with service providers or suppliers, we assess them as part of our risk-based due diligence from a qualitative and economic perspective. As part of that assessment, we are alert for any indicators of forced labour and will continue to alert our staff to these issues. Neither we nor, to the best of our knowledge, our key suppliers make use of forced labour.
We have prepared this statement for the purposes of the Modern Slavery Act 2015. References in the statement to “forced labour” mean any conduct, which is an offence under Part I of that Act, including slavery, servitude, any type of forced or compulsory labour and trafficking for the purposes of exploitation.
This statement was approved by the Management Team of FIP Consulting Ltd on the 22nd February 2022.