Customer Insight Services
Today there are few unique products or services, but outstanding customer service can distinguish your brand from your competitors.
Bespoke Customer Services Workshop
Our consultancy and tailored workshops create a transformational shift that puts the customer at the heart of everything you do.
Customer Journey Mapping
Our customer journey mapping workshops are an invaluable resource to transform your business aligning touch-points and channels in order to breakdown possible silos and create a shared organisation wide vision.
Customer Satisfaction Survey
We utilise the most powerful survey techniques to identify what is most important to your customer base ensuring the greatest ROI for any changes.
Business Process Re-engineering
We undertake a review of your customer-facing business processes and identify any gaps to ensuring a positive customer experience.
Mystery Shopper
We provide a detailed report on the reality of being a customer of your business with our mystery shopper service.
Complete Customer Health Check
Combining all our services, a complete customer health check delivers a comprehensive overview of your business from your customers’ perspective.
WHO WE WORKED WITH
To ensure success businesses must provide value to their customers.
FIP Consulting can help identify what’s important to your customer base and how best to deliver it.
“The workshop with FIP Consulting has been vital for us to clearly see where our customer journey could result in a good or bad experience…This is an essential exercise for any stage of business, but hugely valuable for those in the early stages of their business evolution.”
Liberty Bollen, Head of Marketing. Abode Impact
"Claire’s customer journey mapping workshop is a must for any company in the early stages of building product. You may think you have a solution to a problem but until you understand your customer and how they are likely to react you will not find product market fit"
Nic Woodhams, Founder. Adventure Pass
"All content very transferable to any role”
“Loved the customer journey exercise”
“Both valuable and interesting”
“A very well run and professional course”
Customer Service Workshop Attendees
CONTACT US
Contact us on 07969 745 172or complete the contact form and we will be in touch as soon as possible.