Focusing on your Customer Experience can have a ripple effect across your business, enabling you to outshine your competitors, bring customers back for repeat business, build employee engagement and develop an excellent reputation.
FIP Consulting can support you to improve your customer experience by providing a range of tailored services that will address your greatest customer service challenges.

Customer Insight Services

Today there are few unique products or services, but outstanding customer service can distinguish your brand from your competitors.

Mystery Shopper

Bespoke Customer Services Workshop

Our consultancy and tailored workshops create a transformational shift that puts the customer at the heart of everything you do.

Mystery Shopper

Customer Journey Mapping

Our customer journey mapping workshops are an invaluable resource to transform your business aligning touch-points and channels in order to breakdown possible silos and create a shared organisation wide vision.

Mystery Shopper

Customer Satisfaction Survey

We utilise the most powerful survey techniques to identify what is most important to your customer base ensuring the greatest ROI for any changes.

Mystery Shopper

Business Process Re-engineering

We undertake a review of your customer-facing business processes and identify any gaps to ensuring a positive customer experience.

Mystery Shopper

Mystery Shopper

We provide a detailed report on the reality of being a customer of your business with our mystery shopper service.

Mystery Shopper

Complete Customer Health Check

Combining all our services, a complete customer health check delivers a comprehensive overview of your business from your customers’ perspective.


To ensure success businesses must provide value to their customers.
FIP Consulting can help identify what’s important to your customer base and how best to deliver it.


“The workshop with FIP Consulting has been vital for us to clearly see where our customer journey could result in a good or bad experience…This is an essential exercise for any stage of business, but hugely valuable for those in the early stages of their business evolution.”

Liberty Bollen, Head of Marketing. Abode Impact


"Claire’s customer journey mapping workshop is a must for any company in the early stages of building product. You may think you have a solution to a problem but until you understand your customer and how they are likely to react you will not find product market fit"

Nic Woodhams, Founder.  Adventure Pass



"All content very transferable to any role”
“Loved the customer journey exercise”
“Both valuable and interesting”
“A very well run and professional course” 

Customer Service Workshop Attendees





Contact us on 07969 745 172
or complete the contact form and we will be in touch as soon as possible.